Shipping

Free freight to the lower 48, and nowhere else

We ship The Home Fairway System across the contiguous United States, free. No freight surcharge at checkout, no fuel adjustment later, no line item that appears after you have already committed. The price on the product page is the price.

We ship to the contiguous lower 48 states only. We do not ship to Alaska or Hawaii, we do not ship to Canada, and we do not ship internationally. There is no arrangement where you pay the difference, and there is no freight forwarder workaround we offer. If your address is outside the lower 48, please do not place an order, because we will have to cancel and refund it.

Because the screens ship as oversized freight, delivery works differently from a parcel. That difference is worth five minutes of reading before your system arrives, because one of the steps below is time sensitive and cannot be fixed after the truck leaves.

Inspect the packaging and note any visible damage with the carrier BEFORE you sign. This is the most important sentence on this page. A signed clean delivery receipt says the freight arrived in good order. Write the damage on the receipt, photograph it, then call or text 817-458-8556 the same day. Damage you only find after unpacking is covered too if you report it with photos within 5 days of delivery. Details on the returns page.

What oversized freight delivery actually involves

A parcel shows up on a small truck and gets left at your door. Freight does not work that way. Plan on the following.

  • It comes on a large truck. If your street is narrow, has a low branch, or has a tight turnaround, tell us before you order so we can flag it.
  • Delivery is typically curbside. The driver's job is to get the freight off the truck, not to carry it into your garage, up your stairs, or into a basement. Assume you are moving it from the curb yourself.
  • Deliveries are usually scheduled. Freight carriers generally call to arrange a delivery window rather than just showing up, so keep the phone number on your order current and answer unknown numbers that week.
  • Someone has to be there. An adult needs to receive it, inspect it, and sign. Do not send someone who does not know to check the packaging first.
  • Have a second person. These are long crates. A second set of hands makes moving them off the curb far easier.

What to check before you sign

Take the two minutes. Walk out to the truck while the driver is still there and look at the packaging, not just the paperwork.

  • Crushed or torn corners and ends.
  • Punctures, gouges, or anything that looks like a forklift found it.
  • Water staining.
  • Packaging that has been cut open, re-taped, or re-wrapped.
  • The number of pieces matching the delivery paperwork.

If you see anything, write it on the delivery receipt in specific words before you sign, take photos, and contact us that day. If you note it properly, damage is our problem to solve. If the packaging looked fine and you find damage after unpacking, report it to us with photos within 5 days of delivery and keep all the packaging until we confirm. That is the carrier's own deadline for hidden damage, so it is ours too.

Lead times

Fairway 12 Ships in 5 to 10 days. Returnable within 30 days, 15 percent restocking fee.
Fairway 8 Ships in 5 to 10 days. Returnable within 30 days, 15 percent restocking fee.
Fairway 10 Ships in 5 to 10 days. Returnable within 30 days, 15 percent restocking fee.
Fairway 14 Ships in 5 to 10 days. Returnable within 30 days, 15 percent restocking fee.
Fairway 16 Ships in 5 to 10 days. Returnable within 30 days, 15 percent restocking fee.
Impact Padding Ships in 6 to 8 weeks. Returnable within 30 days, 15 percent restocking fee.

Your order confirmation lists the lead time for what you ordered. Custom widths are quoted individually and we will give you the lead time with the quote.

Every size can be returned within 30 days of delivery, with a 15 percent restocking fee. That includes the Impact Padding. The item has to be unused and in its original packaging, and you pay the return freight. Defective and freight damaged items are covered on every size at our cost. Get the free sizing review first, then read the returns page before you order.

How long it takes

Every standard size, Fairway 8 to 16, ships in 5 to 10 days. Custom widths are quoted individually, and the quote includes the lead time.

That is the time it takes to get your system prepared, packed and freighted out to you, and we would rather say so on the product page than in an apology email later.

Two things follow from that. A return carries a 15 percent restocking fee, and the warranty clock starts the day you place the order rather than the day the crate arrives. Both are stated plainly on the returns page and the warranty page.

We would rather quote the real number and hit it than quote a short one and miss. If you need a system for a specific date, tell us before you order and we will tell you plainly whether it is realistic.

What happens after you order

  • Order confirmation arrives by email with the lead time for your size.
  • Preparation. We get your order ready to ship.
  • Tracking. You receive tracking by email once your order ships.
  • Carrier contact. Expect the carrier to reach out about a delivery window.
  • Delivery day. Inspect, note anything visible, sign, then move the crate somewhere dry.
  • Questions at any point go to a real phone. Call or text 817-458-8556.

What we do not ship

We ship the system: the rear 3-ply impact screen, two motorized side screens up to 8 ft deep, and the RF remote that runs all three, all included in the base price.

We do not ship outside the contiguous lower 48. No Alaska, no Hawaii, no Canada, no international.

We do not offer installation. The system arrives ready to mount. Most of our customers have an electrician hang it, and a handyman service can do it too. Mounting brackets are included and must land on studs or joists, or on rated heavy-duty toggle bolts. Never drywall alone. Fasteners are not included, because the right fastener depends on your framing.

We also do not sell launch monitors, projectors, hitting mats, or turf. Ceiling panels, corner pieces, and baffles are not included either. That keeps your price down and lets you bring the tech you already prefer.

Questions about delivery to your area

Ask before you order rather than after. Call or text 817-458-8556, email hello@thehomefairway.com, or use the contact page. See also returns, warranty, and the sizing guide.