Warranty

The 2-year limited warranty

Every Home Fairway System is backed by a 2-year limited warranty covering defects in the motor, drive components, and screens under normal residential use. If a covered part fails, we repair or replace it. That is the whole promise, and we would rather state it plainly than bury it in a page of conditions.

We are factory direct. There is no dealer between you and us, no distributor to argue with, and no service network to route you through. When you call about a motor, you are talking to the people who specified it, built the system, and packed it. Matt and Kade Olsen, father and son, Aledo, Texas.

What is covered

• The motors. The motors that raise and lower the rear impact screen and both 8 ft side screens.
• The drive components. The rollers, tubes, and drive hardware the motors turn.
• The screens. The rear 3-ply impact screen and the two side screens, against defects in materials and workmanship.

Coverage runs for two years of normal residential use.

When coverage starts, and who it covers

The two years run from the purchase date, meaning the day you place the order, not the day the system is delivered.

On the made-to-order sizes, the Fairway 8, Fairway 10, Fairway 14, and the Impact Padding, the build takes 8 to 10 weeks. The coverage period begins when the order is placed rather than when the unit arrives, so part of the two years passes before the crate reaches you. We would rather you know that at checkout than at month 23.

The warranty covers the original purchaser only and is not transferable. If you sell the system, or move and leave it in the house, coverage does not carry over to the next owner.

If you are not sure whether your system is still inside the window, send us your order number and we will look it up and tell you straight.

What is not covered

A limited warranty covers defects. It does not cover things that happen to a screen after it leaves us. Specifically, it does not cover:

• Normal wear of the impact surface. An impact screen is a consumable surface. Thousands of golf balls hitting the same area will eventually show. That is the screen doing its job, not a defect.
• Improper installation or mounting. The brackets are 3 in by 5 in and must land on studs or joists, or on rated heavy-duty toggle bolts. Never drywall alone. A system that pulls out of drywall is a mounting failure, not a product failure.
• Misuse. Hanging things from the housings, forcing a screen up or down by hand, or running the system outdoors.
• Damage from dirty golf balls. This one catches people, so we say it early and often. Dirt on a golf ball is abrasive. At impact speed it does not just mark the screen, it prints on it and grinds the fibers. Wipe your golf balls and your club faces. It is the single cheapest thing you can do to make a screen last.
• Owners other than the original purchaser. Coverage is tied to the person who bought the system and does not transfer with a resale.
• Accidental damage, water damage, and freight damage. Freight damage is a different process, so read the shipping page before your delivery arrives.

How to start a claim

Contact us. There is no portal, no ticket queue, and no RMA form to hunt down. Call or text 817-458-8556, email admin@summitvantagellc.com, or use the contact page. A person reads it.

Have this ready and we can usually diagnose it in one conversation:

• Your order number, which is also how we date your coverage.
• Photos of the problem, plus a wider photo showing how the system is mounted.
• A short video if the issue is a motor. Sound tells us a lot.
• What happened. When it started, what you were doing, whether it ever worked correctly.

If the part is covered, we repair or replace it. If it is not covered, we will tell you that too, and we will still help you figure out the fix.

Why a 2-year warranty on a motor is the real test

Anyone can warranty fabric. Fabric is cheap to replace and rarely fails outright. The motor is where a retractable screen company finds out whether it bought a good component or a cheap one, because a motor that is going to fail usually fails inside two years of regular use.

If a company covers the fabric but goes quiet about the mechanism, that tells you what it thinks of its own motor. We put two years on the moving parts because that is the part we would want covered if we were the ones buying.

You are a new company. Will you be here in two years?

Fair question, and we would ask it too. Here is the honest answer.

The Home Fairway is Summit Vantage LLC, a Texas company run by two people, Matt and Kade Olsen, with our names and our phone number on every page of this site. That number is a real number. Text it before you buy and see how fast a human answers. That is the test we would run on us.

We cannot hand you a twenty year track record we do not have. What we can tell you is that we are factory direct, our overhead is small, we are not carrying a showroom or a sales floor, and a two year obligation on the systems we sell is a commitment we can actually carry. Big companies default on warranties too. Small ones answer the phone.

Questions before you buy

Ask us anything about the warranty before you order rather than after. Call or text 817-458-8556, email admin@summitvantagellc.com, or use the contact page. See also returns and shipping.