Shipping policy

Free freight to the lower 48. We ship The Home Fairway System across the contiguous United States at no charge. There is no freight surcharge at checkout and no fuel adjustment later. The price on the product page is the price.

Where we ship. The contiguous lower 48 states only. We do not ship to Alaska, Hawaii, Canada, or internationally, and we do not work with freight forwarders. Orders with an address outside the lower 48 will be cancelled and refunded.

Lead times. Every standard size ships in 5 to 10 days. Custom widths are quoted individually with their own lead time. Your order confirmation lists the lead time for what you ordered. You receive tracking by email when your order ships.

Freight delivery. Screens ship as oversized freight, not parcel. Delivery is on a large truck and is typically curbside: the driver unloads the freight but does not carry it inside. The carrier usually calls to schedule a delivery window, so keep the phone number on your order current. An adult needs to be there to receive, inspect and sign, and we recommend a second person to help move the crates.

Inspect before you sign. Check the packaging while the driver is present. If you see crushed corners, punctures, tears, water staining or re-taped packaging, write it on the delivery receipt in specific words before signing, photograph it, and contact us the same day at 817-458-8556 or hello@thehomefairway.com. Damage noted with the carrier before signing is covered by us. If the packaging looked fine and you find damage after unpacking, report it to us with photos within 5 days of delivery and keep all packaging until we confirm.

Returns. Every size can be returned within 30 days of delivery, unused and in the original packaging, with a 15 percent restocking fee. You pay the return freight. See our Refund policy for the full terms.

Questions about delivery to your area: call or text 817-458-8556, or email hello@thehomefairway.com, before you order.